This policy is built around the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in it limits a right you have by law.

Last updated: 8 October 2026

1. Who this policy covers

Jozi Markets sells wholesale, so our buyers range from individual traders to registered companies. South African law treats them differently, and the rights below are not identical for everyone:

• Buying as an individual (your own name, a sole proprietor, an informal trader): you are a consumer under the CPA, and the ECTA cooling-off right applies to you. Everything in this policy applies.
• Buying for a company, close corporation or trust with asset value and annual turnover under R2 million: you are a consumer under the CPA, so sections 3 and 4 apply. The ECTA cooling-off right in section 2 applies only to natural persons, so it does not apply to you.
• Buying for a business at or above R2 million: the CPA does not apply to the transaction. Your rights are whatever our terms and the ordinary law of contract give you, which is what sections 4 to 9 set out.

The R2 million figure is the threshold the Minister set under section 6 of the CPA.

2. Changing your mind: the 7-day cooling-off period

If you are an individual, section 44 of ECTA lets you cancel an online purchase within 7 days of receiving the goods, without giving a reason and without penalty. Email info@jozimarkets.com with your order reference, and return the goods unused and in resaleable condition with their packaging.

You pay the direct cost of returning the goods. We refund the purchase price within 30 days of the cancellation.

The cooling-off right does not cover everything. Goods made to your specification, clearly personalised items and goods that deteriorate or expire quickly are among the categories excluded by the Act. Section 5 lists what we cannot take back.

3. Faulty, unsafe or misdescribed goods

Under sections 55 and 56 of the CPA, goods must be of good quality, in working order, free of defects, and reasonably suited for their ordinary purpose. If goods fail that standard within 6 months of delivery, you may return them and choose a repair, a replacement or a refund. The choice is yours, not ours.

These returns are at our risk and expense, so we arrange and pay for collection. The goods do not need to be unopened or in original packaging.

If we repair goods and the same fault, or a new one, appears within 3 months of that repair, we will replace the goods or refund you.

This does not cover damage you caused, ordinary wear, or goods altered after delivery.

4. Wrong, short or damaged on arrival

If your order arrives damaged, short, or materially different from what you ordered, report it within 48 hours of delivery with photographs of the goods and the outer packaging, as set out in our Delivery policy. We will send the missing or correct goods, or refund that part of the order. You pay nothing, since the error is ours.

5. What we cannot take back

Outside the statutory rights in sections 3 and 4, which always stand, we cannot accept change-of-mind returns of:

• Perishable goods and anything with a short shelf life.
• Goods made, printed, branded or packed to your specification.
• Sealed hygiene, personal-care or food items once the seal is broken.
• Goods you have unpacked, re-labelled, re-boxed or sold on.
• Goods returned without their original outer packaging, where that packaging is what makes them resaleable as wholesale stock.

6. Part of an order, and minimum quantities

You can return part of an order. If a change-of-mind return drops a line below that product's minimum order quantity, the per-unit price for the units you keep may change, and we refund the difference accordingly rather than at the original volume price. If volume pricing applied and your return moves you into a lower band, the refund is calculated at the band your kept quantity actually qualifies for.

This does not apply to returns under sections 3 and 4. If the goods were defective or we shipped the wrong thing, you keep your original pricing.

7. How to start a return

Email info@jozimarkets.com with your order reference (on your My Orders page), what you are returning, how many, and why. Add photographs for anything damaged or defective. We reply within [N] business days with instructions.

Please do not send goods back before we have confirmed the return. We cannot guarantee we can identify or process an unannounced delivery.

8. Who pays return shipping

• Changed your mind (section 2): you pay the return cost.
• Defective within 6 months (section 3): we pay, and we arrange collection.
• Our error, damaged in transit, short-shipped (section 4): we pay.

9. How refunds are paid

Refunds go back by the method you paid with. Card payments are reversed through Yoco to the card used. EFT payments are repaid to the bank account the deposit came from. We do not refund to a different account, and we do not pay refunds in cash or in store credit unless you ask for credit.

Once a return is approved and received, refunds are processed within [N] business days. How quickly the money reflects then depends on your bank or card issuer. Where a refund follows a cooling-off cancellation, it is made within 30 days of the cancellation, as ECTA requires.

Delivery fees are refunded where the fault was ours, or where you cancel the whole order before dispatch. On a change-of-mind return of part of an order, the delivery fee already incurred is not refunded.

10. Cancelling before dispatch

If your order has not yet been dispatched, contact us and we will cancel it and refund you in full. Once an order is on a vehicle we cannot recall it, and the return routes above apply instead.

11. Goods sold by other merchants

Some products on Jozi Markets are supplied by independent merchants. Where you bought through this site and paid us, bring the return to us at info@jozimarkets.com and we will handle it. You do not have to chase the merchant yourself.

12. Complaints

Contact us first at info@jozimarkets.com so we can try to put it right. If you are not satisfied with our response, you can take it further:

Consumer Goods and Services Ombud (CGSO)
A free, independent dispute-resolution scheme set up under the CPA, whose jurisdiction covers wholesalers and logistics operators.
Tel: 0860 000 272  |  Web: www.cgso.org.za

National Consumer Commission (NCC)
Tel: 012 428 7000  |  Complaints: www.thencc.org.za/complaints

13. Changes to this policy

We may update this policy. The version that applies to your order is the one published when you placed it. The date above changes when we do.